Thank you for the 5-star rating, Hassan! We're thrilled to hear that you had a great experience at Wind River Auto & Diesel. If there's anything else we can do for you, just let us know. We're here to help!
Reviews
what our clients says
Apparently they don’t do quality work. When they worked on my brothers truck and replaced parts and one part failed he had to have his truck towed back. Instead of checking their previous work they said it was something else and charged him another 3,700. Then the truck failed again towed it back and they said something else.. Don’t deal with them. Not honest
Cheryl, we're truly sorry for the negative experience. We always strive to provide quality service to our customers. Your feedback is valuable, and we'd like to discuss this matter further. Please give us a call so we can address your concerns.
Got me in right away and worked after business hours to get me back on the road awesome service and friendly staff
Thank you, Jake, for the kind words! We pride ourselves on providing exceptional service and going the extra mile for our customers. It's great to hear that you had a positive experience with us. We look forward to serving you again in the future!
DO NOT GO HERE! My grandfather went here a couple times to get help with his diesel truck and they stated they ordered all the parts for a new oil pump, however, the “new” pump was not there, instead the original work was still untouched. Yet they charged over several thousand dollars for work that was not done correctly. This issue was also sent to NAPA Regional, who then stated they were fine with all these issues happening and that it isn’t actually their problem to fix, even though if you go to a NAPA affiliated company, they are absolutely responsible to helping. The other part that disgusted me is that they are 100% okay with squeezing vulnerable individuals for more money. Please save yourself the trouble and go somewhere else, do not give any time or money to them. Edit to add: I think what’s actually unfortunate is that this company cannot take negative criticism for their actions. This is actually a disgusting way for a company to respond. Also, I don’t know who you are referring to that someone is “screaming” at you guys, but you must be mistaking us for another unhappy customer. Which instead of working on trucks, maybe working on professionalism and navigating conversations with your customers better. Just some food for thought. Also, we can provide all the proof that everything was paid for as we were given receipts and paperwork from you guys the last time my grandfather was there. So, it is another red flag on your end that you’re going to say that you weren’t paid when you absolutely were. Spreading false information about your customers who spent a lot of money for your services is a very nice look for your business.
It is unfortunate the you feel compelled to not be truthful or accurate in your report. The parts as billed WERE installed on the truck, and they were OEM not NAPA parts. . Your review failed to mention that the truck had multiple different issues, that the truck was in extreme disrepair and poor condition including using spray foam on body parts, the front frame horns broke loose, and the instrument cluster was inoperative and bypassed in order to make the truck run. Most of which we were not permitted to repair, and finally the truck was towed out unrepaired, the bill unpaid, and the vehicle got traded for a much more suitable, simpler gas truck. We wish you the very best and are happy that you will be choosing to go somewhere else for repairs as we do not need to endure the screaming, threats, and lack of respect we tolerated while the vehicle was here.
Broke down on our trip (blown turbo), and they were very accommodating it getting my truck finished as soon as possible. Staff also let us use the laundry machines!
Chris, thank you for the glowing review! We understand how stressful breakdowns can be, but we're thrilled to hear that we could alleviate some of that stress. It was our pleasure to accommodate you and get your truck back on the road as quickly as we could. We're glad you found our staff friendly and helpful during your stay. Should you need any further assistance, don't hesitate to reach out. Stay safe on the road!
Thank you for the five-star rating, Jon! We're delighted that you had a positive experience with us. At Wind River Auto & Diesel, delivering exceptional customer care and top-notch vehicle service is our priority. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
They were able to get me in on short notice and completed the job within a couple of days. Courteous, professional and easy to work with.
Bob, we're thrilled that you had such a great experience with us at Wind River Auto & Diesel! Thank you for taking the time to share your positive feedback. We're here whenever you need us!
Great price and repair was completed and I had my truck back in one day. Doesn't get much better than that. I will surely use Wind River Diesel again in the future!
Thank you, JNC, for the 5-star review! We're thrilled to hear that you had a wonderful experience with us at Wind River Auto & Diesel. It's great to know that our prompt repair service and competitive pricing met your expectations. We look forward to serving you again in the future!
Thank you for the perfect rating, Jemry-Marie! It's so heartwarming to know that you had a great experience with us at Wind River Auto & Diesel. We're pleased to have provided you with exceptional service. We truly appreciate your kind words and are grateful for your support. We can't wait to serve you again!
Best automotive service facility that I've ever dealt with. Professional service with old school customer service.
Steve, thank you for your incredible feedback! We're delighted that our old-school customer service paired with professional service impressed you. Providing the best automotive service is our top priority, and we appreciate your kind words.